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Official Refund & Cancellation Policy
Service Guarantees

Refund Policy

This policy replaces all prior sales agreement clauses regarding service cancellations and refunds. It clearly defines conditions, timelines, and procedures for requesting refunds across our digital services.

Effective Date: July 29, 2026 Replaces Legacy Sales Agreements

1. Policy Overview

At IT Following, we strive to deliver exceptional service quality in graphic design, web engineering, social marketing, and IT consulting. This Refund Policy provides clear guidance on service guarantees, project cancellations, and monetary refund evaluations.

Notice of Amendment: This policy officially replaces all legacy sales agreements and previous return clauses. By procuring any IT Following service, clients accept the refund conditions detailed herein.

2. Refund Eligibility Criteria by Service

Because professional digital services involve non-recoverable resource allocation and labor hours, refund terms vary based on project category and progress stage:

  • Graphic & UI/UX Design Services: Deposits are eligible for a 100% refund prior to project commencement and delivery of initial concept proofs. Once initial design concepts are delivered, up to 50% of the deposit may be retained to cover creative labor hours. No refunds are granted once final design vectors and assets are delivered.
  • Website Development & Custom Software: Refunds may be requested prior to project milestone sign-offs. If IT Following fails to meet key functional specifications defined in the initial Statement of Work (SOW) despite reasonable remediation attempts, a partial refund calculated on incomplete milestones will be evaluated.
  • Social Media Management Retainers: Monthly retainer packages are billed in advance. Cancellations requested before the billing cycle begins receive a full refund. Mid-month retainer cancellations take effect for the following billing cycle; current month fees are non-refundable.
  • IT Consulting & Cloud Infrastructure Services: Dedicated consulting hours and strategy audits already rendered are non-refundable. Unused consulting hours on prepaid retainers can be refunded or converted to account credit within 30 days of purchase.

3. Non-Refundable Expenses & Services

The following costs are strictly non-refundable under any circumstances:

  • Third-party costs incurred on client behalf, including domain registrations, web hosting server fees, SSL certificates, and premium plugin/software licenses.
  • Direct advertising spend deployed on Meta, Google, LinkedIn, or TikTok platforms.
  • Projects delayed or stalled due to client inaction, missing assets, or lack of feedback exceeding 30 calendar days.
  • Services where final deliverable code or raw assets have been handed over to the client.

4. Step-by-Step Refund Request Procedure

To request a refund or raise a billing inquiry, clients must follow our formal resolution process:

1

Submit Claim

Email billing@itfollowing.com with your Invoice Number, Service Name, and reason for claim.

2

Internal Review

Our audit team evaluates project deliverables, communications, and SOW logs within 5-7 business days.

3

Payout / Credit

Approved refunds are processed back to the original payment method within 7-10 banking days.

5. Project Cancellation Policy

Either party may terminate an ongoing project by providing a 7-day written notice to billing@itfollowing.com. Upon cancellation notice:

  • Work on the project will cease immediately.
  • The Client will be billed for all completed work, billable hours, and non-cancellable third-party commitments incurred up to the date of notice.
  • Any remaining balance of unused pre-paid funds will be returned to the client within 14 calendar days.

6. Billing Support Contact

For inquiries regarding invoices, account credits, or refund requests, please reach out directly to our Finance & Billing Desk:

Email: billing@itfollowing.com | Finance Dept, IT Following